IntenseHost.com recognizes that downtime is not an option for our customers. That is why we invest heavily in hardware and facilities that ensure that our servers are up and running on the web 24 hours a day, seven days a week.
Our Network Operations Center (NOC) features raised flooring which enables a constant flow of conditioned air and helps to maintain uniform room temperature at all times . In addition, raised flooring reduces static and ensures a professional, computer-grade environment for our servers.
The facility is equipped with a Raytheon fire suppression system, designed to immediately extinguish fire and protect equipment and personnel. The command center is controlled via automatic doors to further secure and protect the equipment.
Finally, the NOC is located in a secure, monitored, class A building with a minimum number of approved personnel allowed access to highly sensitive areas and equipment. A detailed record of employee and visitor entry is maintained at all times.
IntenseHost.com is not an ISP, “providing Internet dial-up”, we are considered an ASP, “application service provider”; providing dedicated servers and web hosting with turnkey solutions. Our NOC is connected via redundant fiber connections to our backbone providers with intelligent end-user routing software called Border Gateway Protocol 4 (BGP4) & SONET. IntenseHost.com utilizes two OC3, running at 156mbps through Level3™ and Globix™. We also have a D3 through Level3™ and a second one running through thru Globix™.
BGP identifies which path is the most efficient for each data packet and then routes the packet to its destination on the fastest path. This increases the speed at which web pages sent from our NOC arrive at their destination. SONET technology is a high capacity, 100% fiber optic network deployed in a ring topology with a working, or “hot,” path carrying data in one direction and a standby, or protect, path transmitting in the opposite direction around the ring. In the event of a fiber cut or service degradation, SONET equipment at the edge of each failing fiber segment isolates the failure and uses both working and standby fibers to create a new temporary ring. All of this happens within 50 milliseconds.
The Level3™ U.S. Network will consist of approximately 16,000 intercity miles, connecting over 150 U.S. cities, including 56 markets in which Level 3 will offer service. The international network will consist of 21 European and Asian markets. The European markets will be connected by a 3-ring, 4,750 mile intercity network. The Asian markets will be connected by a broadband undersea cable through Hong Kong and Tokyo, linking to the U.S. and Europe. The Company will build local fiber networks in most of the markets where their services are offered. Services in the remaining markets will be offered over leased networks.
The high-availability, fault-tolerant Globix fiber-optic backbone network connects our SuperPOP Internet Data Centers and other POPs in the United States. Connection to Europe is provided through multiple trans-Atlantic circuits. Far East locations, including Tokyo and Hong Kong, are planned for the near future. POPs are connected to the Globix backbone by multiple fault-tolerant connections.In addition, Globix connects to numerous network access points, commercial Internet exchanges and other Internet, application and network service providers. These connections are provided by multiple carriers over diverse connections to diminish the negative impact of the loss of a single connection.
To guard against local power failures, IntenseHost.com’s NOC is backed up and protected by a UPS (Uninterruptible Power Supply) system. In a very rare case of utility outages, our Kohler auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our Noc. IntenseHost.com does a 30 minute generator testing once a week.
IntenseHost.com’s NOC has two Liebert 10 ton industrial air conditioners that condition our computer rooms and operations center. Air temperature is maintained at an optimal 65 degrees Fahrenheit or 18 degrees Celcius.
We never sacrifice quality on our hardware, even if it means sacrificing profit. We ONLY use top name brand hardware. Cisco™ Routers and 3Com™/Hewlett-Packard™/Cisco™ switches comprise the power and stability of the network, operating at 100mbps switched ethernet speeds. Our web servers utilize Abit™/Intel™/SuperMicro™ motherboards, Intel™ Processors, 3Com™/Intel™ network cards, IBM™/Western-Digital™ hard drives, Adaptec™ SCSI controller cards, and name brand PC-100/133 SDRAM.